I should probably state that my original review of 5 stars was bought with a chance in a raffle that Im not even sure actually happened. Many of the positive reviews you read here were written with the same motive in mind. They are booming on social media for the same cheap tact. I was totally robbed of the 'no purchase necessary' aspect of this "social" casino this morning when I won a meager lump sum from my .20SC daily bonus and attempted to redeem- a process I had done once before, after submitting all of my bank info to these jackasses. Before any redemption process was started, however, my account was deleted with no chance for me to state to them that I WAS NOT USING A VPN, my billing address and home address just happen to be in 2 different states (which are both indeed social casino friendly). Way to dodge the bullet on my >$200 payout guys, I totally had your whole operation compromised 🙄 Forgive my convoluted review, I have a bad taste in my mouth from all of this and I just had to spit it out.

The games are supper fun to play for hours

I recently had a complicated withdrawal issue with an online casino, and the team at Casino Guru handled my case with exceptional professionalism. Throughout the entire process, they were patient, responsive, and completely fair.Samuel, in particular, followed my case closely, asked the right questions at the right moments, and made sure every detail was clarified. Thanks to his support, my situation was monitored continuously until all my withdrawals were finally processed in full.I truly appreciate the transparency, the calm communication, and the dedication they showed. Casino Guru helped turn a stressful experience into a resolved one.Highly recommended for any player who needs reliable, unbiased assistance.

Update 6/11/25I did finally receive my redemption payout from The Money Factory. There was no definitive reason given for why the delay, and they definitely did not pay out within their time frame as stated in their terms of use. But the bottom line is they did finally process my redemption. I still like this site. I still enjoy playing there. Will I continue? Yes. Will I recommend them? Yes, but with the caveat that payouts may take a while. Just plan on it so you are not disappointed or discouraged. But as with anything, do so at your own risk. There are no promises or guarantees with any of these sites, but overall, I am pleased with the resolution.***************************************I wanted to like this casino. I really did. They have great games that are fun and entertaining and their AMOE process is simple. The website is well designed and easy to navigate. But unfortunately they have not shown themselves to be honest or reliable. Their customer service is great. The support team responds quickly to questions, but they do not pay. Don't bother requesting a redemption. They just give you the runaround and tell you they will let you know when they hear something from the redemption department. The problem is the redemption department either does not exist or they just don't respond. It has been a month since I requested my redemption. Their terms state that redemptions will be processed in 72 hours but they can take up to 14 business days. I am well past that point. I am completely verified and have followed all the rules. I wanted to give them the benefit of the doubt, but too much time has passed. I know others who have been paid, so either they are having financial difficulties or something else is going on. Communication would be appreciated. I can be patient, but I would just like to know what is going on. I guess it is time to move on. Do not waste your time or your money. If anything changes I am happy to come in and update this review.