Grate casino best games and excellent customer service

I made Negative reviews and would like to update! I received payout as they promised though the backup problems! I know they cash out and it may be a bit longer if it’s all fixed but I will deposit again now since there slot games are top notch for sure!

I’ve only been using the site for a week but so far so good. I like the overall feel of the site. Navigation is easy. The games are fun. I had a few good wins. Now if I can only cash out some profit before I play it all back. 🤦🏻‍♂️

I have registered on 21st of July 2021. After depositing £1000 and winning over £8000 withdrawal for £8000 was requested. Instantly after hitting withdraw button I was sent email to verify my account by providing passport, driving licences, picture of bank card used for deposits and proof of address. On 23rd of July got email stating that verification was successful. After waiting further 3 days for withdrawal to be processed I contacted customer support via live chat just to get another email requesting my bank statement. Bank statement was sent but unfortunately not good as it didn’t show deposits made so I had to call my bank and request new statement up to date. After uploading new statement via website on Thursday 29th of July and waiting further 3 days for it to be verified I contacted customer support once again. As always people who supposed to help are clueless and cannot provide any information.
I’m sick of this and will be taking this further by getting Gambling Commission involved.
Practice used by this company is really doggy. I was told that this whole process is in place to protect my funds by making verification that payment method used for deposits and withdrawal belongs to me. However this only work one way as I cannot withdraw £8000 but they still allow me to make deposits of almost £9000 during verification process.
I would definitely not recommend them to anyone.

Great casino games! I like that they do wagering contests very often (managed to win one!! :D) thx

I play with Bitplay.ag every single day. I’ve deposited and withdrawn from them multiple times. They always load and process my withdrawal in a timely manner. I will always suggest people play with them instead of someone random.

Sign up was easy and verification of my documents was super fast! Way faster than other casinos I have signed up too! Love the overall layout of the site too!